General Questions
  • What format should my photos be in?
  • Photos need to be in .jpg format. For best print quality, photos should be at least 4MB at 300 dpi. The maximum file size at this time is 1GB. We also recommend for you to make any edits or color corrections prior to uploading your photos.

  • How Do I Change My Theme Pages?
  • Please view the quick tutorial below to learn how to change your theme. Please note that changing your theme does not affect the existing content book but it does change the selection of layouts, backgrounds, and stickers that you can apply.

  • Why Is My Project Not Loading?
  • The Canvas Signages editor and preview features require Adobe Flash to operate. Please make sure you have the newest version of Flash on your computer by clicking here.

    If you have updated the Flash player and it is still not working correctly, please try and clear your internet browser's cache. Click here and locate your particular web browser for directions on how to clear your cache.

    If you are still having difficulties, we highly recommend trying a different browser.

  • If I Forgot My Password And Can't Log In. How Do I Reset My Password?
  • Please click the "Forgot your password" link or the "?" to reset your password. Here's a quick shortcut to Reset Password. You will get an email with instructions on how to reset your password and log in.

  • How Do I Add Text To My Order?
  • To add text to your project, first click the "Add Text" button in the upper right corner of the Canvas Signages editor. This will create an empty text box. Click on the text box and begin typing to add your text. You can also move, resize, and rotate a text box using the surrounding tools.